Reporting to the Director of Contracts and Administration, the Facilities and Tenant Services Coordinator works independently and collaboratively in providing Museum and Tenant services, including but not limited to managing room bookings, conference room and event setups, supply ordering, assisting with new hire onboarding process, engaging with building service vendors; and following up on Tenant requests. The Facilities and Tenant Services Coordinator may also be asked to provide assistance to the Museum departments, and the Facilities and Catering Teams.
- Manages and maintains the room booking software and handles communication with internal and external partners regarding inquiries.
- Attends pre-event and logistics meetings with clients and museum staff, assists in establishing clear and realistic expectations.
- Performs room setup and breakdown for internal and external events, meetings and trainings, including all audio/ visual equipment.
- Assists in the development, modification and support of new event equipment. Conducts frequent inspections of event facility equipment, reports deficiencies and shortages to manager.
- Communicates with building service vendors regarding service issues and inquiries.
- Assists with Museum employee onboarding, working with HR, Security, Facilities and IT teams, ensuring all requests are completed in a timely manner.
- Work with equipment vendors for office equipment repairs and maintenance, including phones, copiers, fax machines, etc.
- Maintains office supply ordering procedures and approvals.
- Assists with Tenant related requests in conjunction with manager.
- High school diploma or equivalent
- A minimum of 1-2 years of related work experience preferred
- Ability to work overtime when required for special events and programming.
- Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Ability to interpret policies and procedures. Requires basic analytical skills.
- Basic skills with Microsoft Office Outlook, Word, Excel, and PowerPoint.
- Knowledge of space utilization procedures and physical inventory.
- Excellent verbal and written communication skills.
- Ability to make decisions made with the general understanding of procedures and company policies to achieve set results and deadlines.
Physical Demands: Physical requirements include stooping, standing, walking, climbing stairs/ladders, and ability to lift/carry heavy loads of 50 lbs. or more. Ability to work standing all day. Ability to access remote work areas, i.e., crawl spaces, roofs, etc. Ability to utilize full manual dexterity (i.e., sitting, squatting, bending, crawling, kneeling, lifting, walking, manipulating tools with limbs extended). Use of two-way radio.
Work Environment: Normal office environment with varying exposure to office equipment, i.e., Phones, printers, and fax. Visual and audio equipment, Speakers, conference Phones, laptops and projectors. Setup and breakdown of event equipment, tables, chairs, stands, podium, and mics, etc.
Other Factors: Flexibility in work schedule; will be required to work weekends and or holidays based on weekend/holiday event schedule, as needed.
(Benefits eligibility is based on regular weekly hours per week)
- Health Insurance
- Dental Insurance
- 13 Paid Holidays
- Up to 12 Sick days
- Mass Earn Sick Time
- Up to 10 Vacation days
- 403(b) Retirement Plan
- Flexible Spending Accounts
- Qualified Transportation Accounts
- Life Insurance
- Short- Term & Long-Term Disability
- American Alliance Museum Access
- New England Museum Association Access
- Free Admission to 100+ Museums
Boston Children’s Museum engages children and families in joyful discovery experiences that instill an appreciation of our world, develop foundational skills, and spark a lifelong love of learning.
Boston Children’s Museum is a welcoming, imaginative, child-centered learning environment that supports diverse families in nurturing their children’s creativity and curiosity. We promote the healthy development of all children so they will fulfil their potential and contribute to our collective well-being and future prosperity.
Creativity. Respect. Excellence. Accountability. Thoughtfulness. Equity.
Boston Children’s Museum is a curious, experimental, and creative learning organization. We have a child and family centered focus, welcoming and respecting all Museum audiences. We collaborate and show mutual respect and support for our colleagues. We recognize that each person has equal, intrinsic worth and deserves to be treated with dignity. We are a culture that innovates, changes, and pushes boundaries to keep the museum relevant. We are responsible to each other and strive to keep our commitments to our colleagues. We have a commitment to high ethical standards. We recognize the importance of work-life balance, respecting the importance of personal growth and family. We have an ongoing commitment to fairness in all aspects of the Museum and we embrace alternative ways of thinking.